One day, as Elliot was sipping on his cold coffee, a young customer burst into the shop. The boy, no more than 18 years old, introduced himself as Max. He explained that his family's computer had been infected with a severe virus, and despite trying various antivirus programs, they couldn't seem to remove it. Elliot listened intently, nodding his head, and then asked if they had considered using Avast, a top-tier antivirus software.